Privacy Policy

Last updated: June 2026

1. Introduction
ZRO Group Ltd (“ZRO”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal data when you interact with us through our website, contact forms, events, email communications and other business activities.
It also explains your rights under UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
This policy applies to all users of the ZRO website and individuals who engage with ZRO Group Ltd in a professional or business capacity.

2. Who We Are
ZRO Group Ltd is a UK-based surplus food solutions business working with manufacturers, retailers and suppliers to help manage and transform surplus across the food supply chain.
Registered Address
ZRO Group Ltd
Unit 1 Solingen House
Jubilee Industrial Estate
Ashington
Northumberland
NE63 8UJ

Email: [email protected]
Telephone: 01670 738435

For any privacy-related queries, please contact:
[email protected]

Registered in England & Wales. Company No. XXXXXXXX
ICO Registration No. XXXXXXXX

3. The Information We Collect
We may collect and process the following types of personal data:
Contact Information
• Name
• Company name
• Job title
• Email address
• Telephone number
• Postal address

Business Enquiry Information
Information you provide when:
• submitting an enquiry
• requesting information
• downloading resources
• signing up for updates
• engaging with us at events or meetings

Website Usage Data
Information collected automatically when using our website, including:
• IP address
• browser type and version
• device information
• pages visited
• time spent on pages
• referring website links

Marketing Preferences
Your communication preferences and consent choices relating to marketing or updates.

4. How We Collect Personal Data
We collect personal data through:
• website contact forms
• direct email correspondence
• telephone calls
• meetings and events
• LinkedIn and other professional networking platforms
• newsletter or insight sign-ups
• cookies and analytics technologies on our website

5. How We Use Your Personal Data
We use personal data to:
• respond to enquiries and requests
• manage business relationships
• provide information about our services
• share industry insights, updates and relevant information about ZRO services
• improve our website, content and user experience
• analyse website performance and engagement
• maintain the security and functionality of our systems
• comply with legal or regulatory obligations

6. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing personal data:
Legitimate Interests
Processing necessary for:
• responding to enquiries
• developing business relationships
• improving our services and website
• conducting B2B communications

Consent
Where you have opted in to receive:
• newsletters
• marketing communications
• event updates
You can withdraw consent at any time.

Legal Obligation
Where processing is required to comply with applicable laws or regulations.

Contract
Where processing is necessary to fulfil a contract or take steps prior to entering into one.

7. Marketing Communications
Where permitted by law, we may send you:
• company updates
• industry insights
• news and thought leadership content
• event invitations
• relevant information about ZRO services

You can unsubscribe or update your preferences at any time by:
• clicking the unsubscribe link in emails
• contacting us directly

We do not sell personal data to third parties.

8. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
• improve website performance
• understand visitor behaviour
• support analytics and reporting
• enhance user experience
We may use services such as:
• Google Analytics
• LinkedIn Insight Tag
You can manage cookie preferences through your browser settings or our cookie consent tool.
Further information is available in our Cookie Policy.

9. Sharing Your Personal Data
We may share personal data with trusted third-party service providers who support our business operations, including:
• website hosting providers
• CRM or email marketing platforms
• analytics providers
• IT and security providers
• professional advisers

These providers are only permitted to process personal data on our behalf and under appropriate contractual safeguards.
We may also disclose personal data:
• where required by law
• to protect legal rights
• in connection with a business restructure, merger or acquisition

10. International Transfers
Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Data Retention
We retain personal data only for as long as necessary to:
• fulfil the purposes outlined in this policy
• maintain legitimate business records
• comply with legal and regulatory obligations
When personal data is no longer required, it will be securely deleted or anonymised.

12. Data Security
We take appropriate technical and organisational measures to protect personal data against:
• unauthorised access
• loss
• misuse
• disclosure
• alteration or destruction
Access to personal data is restricted to authorised individuals who require it for legitimate business purposes.

13. Your Rights
Under UK GDPR, you may have the right to:
• access your personal data
• request correction of inaccurate data
• request deletion of your data
• restrict or object to processing
• withdraw consent
• request data portability
• lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact:
[email protected]

14. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of external websites.

15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations.
Any updates will be published on this page with a revised “Last updated” date.

16. Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
ZRO Group Ltd
Unit 1 Solingen House
Jubilee Industrial Estate
Ashington
Northumberland
NE63 8UJ

Email: [email protected]
Telephone: 01670 738435

You also have the right to contact the Information Commissioner’s Office (ICO):
https://ico.org.uk/